In the first part of this series I wrote about the mishaps that I experienced in dealing with a tense issue with a direct report, specifically trying to deal with a leadership challenge via email. This article will continue our look at “Leading at a Distance”.
The primary take away I gleaned from that earlier encounter was that no matter the issue, when there is emotional investment on the part of either party, using email to resolve a disagreement is woefully inadequate. We humans are not designed to make decisions apart from some emotion. We are not machines, nor are we Vulcans. We get invested in issues emotionally because we are emotional creatures.
So what to do?